Payouts via PayPal are currently taking longer than expected.

Payouts via PayPal are currently taking longer than expected. Rest assured, your recycling refund is safe in the App and we are working to have this resolved ASAP. Your refund will be transferred to PayPal as soon as we possibly can.

FAQ

No, you have not lost your refund. Rest assured, you will receive your refund directly to your PayPal once we resolve the issue.

You can continue to use PayPal as your preferred refund method. Once the issue is resolved, all of your payouts will come through.

You can still get your refund digitally with Bank Transfer, or you can donate your refund to your choice of charity. Alternatively, you can get an E-voucher for your recycling refund to claim at a retail partner for cash.

We’re currently working on resolving this issue and we are looking to pay out all outstanding refunds as soon as possible.