As part of the scheme, you can receive a refund for most aluminium, glass, plastic, steel and liquid paperboard beverage containers between 150ml and 3L. A comprehensive database of eligible containers can be found here.
The container refund scheme aims to reduce the amount of beverage container litter in the environment. Eligible containers are most commonly consumed away from home and make up most container litter in the environment.
Containers can be returned in a number of different ways:
Reverse Vending Machines: TOMRA Reverse Vending Machines allow you to return your containers quickly and get your refund right away. Ideal for any number of containers and being able to claim your refund immediately.
Over-The-Counter Collection: Over-The-Counter sites are participating local businesses such as news agencies or corner stores. Simply take your eligible containers to the counter. The store assistant will count the containers and issue you a refund.
A Reverse Vending Machine is your high-tech option to return empty eligible containers for recycling. Simply insert your empty containers into the chute at the front of the machine. Containers will be scanned to ensure they are eligible for a refund.
When you’ve finished depositing the containers, the Reverse Vending Machine will issue the refund.
You have the choice of how to receive your refund, as an E-voucher, printed voucher, or you can donate to a charity, school, sports or community group.
Containers deposited at a container refund point will be sorted by material type and prepared for collection and transportation to a processing centre, where the materials are tightly compacted and prepared for recycling.
Containers are then sold via an online auction platform into domestic and export markets to an approved recycler where the material is recycled into new materials or back into beverage containers.
Fundraising with Return and Earn and the Return and Earn App
If your organisation is a school, sporting club, charity, or a not-for-profit community group and you satisfy the eligibility criteria listed below, simply click here to submit your application.
a) Your organisation must fulfil at least one of the following:
i. be currently registered as a charity in NSW (unless exempted under the Charitable Fundraising Act 1991); or
ii. have Deductible Gift Status with the Australian Taxation Office; or
iii.be a registered school (whether primary or secondary, government or private); or
iv. if a sporting club or other community, educational or environmental organisation, be incorporated as a not-for-profit organisation (either under the Associations Incorporation Act 2009 or as a company limited by guarantee) and further, if a sporting club, demonstrate an affiliation with a recognised state sporting organisation.
b) be willing, with reasonable endeavours, to use its own networks and resources to promote awareness of its presence on the myTOMRA App to mutual advantage;
c) have been operating for at least three years;
d) be reputable and of good standing in the community;
e) not be a political party or an organisation associated with current political issues or political activism;
f) not be associated with gambling, wagering, tobacco or smoking as a primary source of their income;
g) not be associated with any illegal or criminal activity; and,
h) not be associated with any activity or publicity that could bring the Return & Earn scheme or any of its stakeholders into controversy or disrepute.
If your organisation is a school, sporting club, charity, or a not-for-profit community group and you satisfy the eligibility criteria you can apply and create your dedicated fundraising campaign and be listed on the Return and Earn app.
Eligibility criteria are outlined on the charity onboarding/registration webpage as well as on the terms and conditions.
Absolutely. This functionality on the Return and Earn app and your listing as a donation option on the screen of our machine are two very separate opportunities for you to fundraise through the Return and Earn scheme.
Evidence of your legal entity (ie. Certificate of your incorporated association, or your parent organisation letter or authority to fundraise if you are using an ABN that doesn’t belong to your organisation, ACNC Certificate….)
A copy of ABN (visit or click on the ABR Lookup Website where you can save a PDF copy)
Proof of Bank details: either a pre-printed bank deposit slip OR Bank Statement header OR Bank Information in PDF Format on Company Letterhead signed by appropriate Management; this proof must clearly state your 1- account name, 2- BSB and 3- your account number
Logo: it must be at least 500pixels High and at least 500 pixels wide. You are able to edit, zoom in or out, and align the logo directly on the platform.
Your logo or image must be at least 500 pixels High AND at least 500 pixels wide. To ensure your listing on the Return and Earn App looks professional, the logo or image you are attaching to your application must meet these specifications. It can be round, square or rectangular as long as it is larger than 500 pixels in both width and height.
You will not be able to proceed with your application unless it matches these dimensions. Please also note that if the logo or the image you provide is not satisfactory (ie. blurry, or out of proportion), we will upload a generic image.
If you are having issues with your logo, please contact us at email@example.com
In case you forget the email address you’ve used to sign up after you’ve created your campaign, please contact us at firstname.lastname@example.org and confirm the name of your fundraising campaign and/or the name of your organisation.
The registration is a 2-step process that takes about 10 to 15 minutes.
To make it quicker, start collecting the information you need to complete your registration: evidence of your legal status (ie. ACNC certificate, certificate of incorporation for associations, affiliation with your federation for sports clubs, ACNC certificate, etc…), PDF copy of ABN registration, one proof of bank details, and one logo/image.
This information doesn’t get published on the app., this is for internal purposes only.
Your “Awareness and Engagement plan” is a simple list (4-5 bullet points) that shows the activities that demonstrate your ability and willingness to use your own resources, networks, social media assets, media partners, promotional activities and other reasonable means to raise awareness about your fundraising campaign with Return and Earn and to encourage people in the community to recycle and to donate the proceeds from eligible containers, to the mutual benefit of the donation partner, the Return and Earn scheme and TOMRA.
It’s important to create a campaign that resonates with BOTH your community of supporters AND the wider “Return and Earn” community. Make your campaign relevant, advise us of where the funds will be spent, and what the impact these donations will have on your community.
When possible, adapt your dollar handles so they are relevant to a “Return and Earn” donor. There is no small donation and we recommend you provide examples of how 5, 10, 20, 50 or 100 drink container refunds donated can help you and how it will have a positive impact on the community your organisation is supporting (ie: “5 drink containers could help us deliver 1 meal to someone in need”, “20 bottles or cans helps us provide bandages for an injured koala”).
Give your campaign a name and make it relevant to the Return and Earn community – to better engage your supporters and the wider community, specify how the funds raised will benefit the community. (ie: “5 drink containers help us deliver a meal to someone in need”, “20 bottles or cans donated helps us provide bandages for an injured koala”, “50 drink containers provide a dignity pack to someone fleeing domestic violence “Donating 10-50 bottles or cans will help us provide a daily meal of premium food for an Assistance Dog puppy in training…)
Select start/end date – setting an ambitious and attainable deadline is a powerful motivator but allow a reasonable amount of time to achieve your goals. The duration of your fundraising campaign must be set from a minimum of 3 months and up to 1 year.
Set a target – set a target that will inspire your community to help you reach it. Remember, one eligible bottle or can donated is worth 10 cents so set a target that is challenging but not impossible to reach.
When you donate through the Return and Earn app, the machine will not print a tax receipt. Instead, the Return and Earn app user can download a receipt of their donation from within the app, as well as a full summary of their donations.
They just need to go to the ‘Refunds’ menu, select the ‘Export’ icon at the top of the screen. Select the date range and a report/tax receipt will be sent to your nominated email address for all donations made to a charity that has obtained the DGR status with the Australian Tax Office.
Yes, the barcode will still be accepted at our machines. However, this new functionality has many advantages both for your organisation and your supporters.
As an organisation listed on the app, you can see in real-time how many donations and how much your campaign is generating.
Plus you get a weekly report, and payment is made automatically to your nominated bank account. As for your supporters, they can track your campaign live on their phone, keep a record of all their donations and if you have obtained the DGR status with the Australian Tax Office, they can even get a tax-deductible receipt directly sent to their inbox.
Return and Earn is the largest litter reduction initiative introduced in NSW, commencing on 1 December 2017.
Littering impacts all of us. It spoils our environment, costs millions of dollars to clean up, and is associated with anti-social behaviour. Drink container litter makes up 44 per cent of the volume of all litter across NSW.
Return and Earn will reduce the number of drink containers in the litter stream and help to meet the Premier’s goal of reducing the volume of litter in NSW by 40 per cent by 2020.
Through a retail voucher or E-voucher, which can be redeemed as cash or used for your shopping at Woolworths or Coles. The E-voucher is only available through the Return and Earn app. The Return and Earn app can be downloaded here.
As a direct transfer through your nominated bank account via the Return and Earn App – which can be downloaded here.
Directly to your PayPal account via the Return and Earn app, which can be paid into to your bank account or used for online purchases. The app can be downloaded here.
Donated directly to a charity or community organisation listed on the Reverse Vending Machine or on the Return and Earn App. 100% of the money you donate will go to the charity you choose.
You are now able to set up your Payout option in the Return and Earn app to have your refunds transferred directly to a nominated bank account.
Setup and select bank account as your preferred payout option and any pending balance, pending e-vouchers and all future recycling sessions will be paid directly to your bank account – until you amend to another payout option.
Your refund will take one banking day to arrive in your account after recycling. Banking days are generally the same as business days.
You can contact our customer service team on 1800 290 691 for further assistance.
We do not collect data such as usernames and passwords used to log into your online banking. The details of your preferred bank account remain in the app so that you don’t have to repeatedly connect your bank account.
To remove your bank account details from your account click the ‘More’ button at the top right of the home screen of your app, select ‘Edit Payout Methods’ and then select ‘Remove’ under your bank account details.
Absolutely! This is an additional payout option, it is not replacing any of the existing payment options within the Return and Earn app. Instead, you can set your payout as either an E-voucher, PayPal or donation.
Please note, E-vouchers are only available at return points that provide a Coles or Woolworths cash voucher.
To do this, you would need to amend your active payout before the session where you want to make the split. Set the active payout within the app before returning your containers eg. Bank Account.
Scan your barcode, return your containers and click TRANSFER. This will then transfer your refund to your nominated bank account.
Then, if you’d like to donate some of your containers to charity, for example, open the app again, change the active payout to the campaign of your choice and repeat as above: Scan your barcode, return your containers and click TRANSFER.
This will then transfer your refund to the charity/campaign you’re supporting.
Unfortunately, our service provider requires you to have online banking to receive payment directly to your bank account from the Return and Earn app.
If you do not have online banking but would like to get your refunds transferred to your bank account, you can choose to set up online banking or you can link your bank account to a PayPal account and set your active payout as PayPal.
It’s easy to donate to a charity, school or community group. Simply return your containers at a Reverse Vending Machine and select the “Donate” option at the end of your session. You will then be given a menu to select which organisation you would like to donate to.
Select your preferred organisation and press the “Confirm” button to donate. Please note 100% of the money you donate will be given to the charity.
Organisations who want to become a donation partner with TOMRA are required to satisfy the eligibility criteria as outlined on the application form.
If your organisation is a school, sporting club, charity, or a not-for-profit community group and you satisfy the eligibility criteria you can apply to become a donation partner by completing the application form found on our Charity and Community page here and returning it with the supporting documentation to email@example.com