Phone
(VIC)

1800 237 842

Donation Partner
Enquiries

charities.vic@tomra.com

Claiming your refund at an RVM

You can receive your refund in 4 ways:

    • A retail voucher or E-voucher can be redeemed as cash or used for your shopping at Woolworths or Coles. The E-voucher is only available through the CDS Vic West app. The CDS Vic West app can be downloaded here.
    • Directly transfer through your nominated bank account via the CDS Vic West App – which can be downloaded here.
    • Directly to your PayPal account via the CDS Vic West app, which can be paid into your bank account or used for online purchases. The app can be downloaded here.
    • Donated directly to a charity or community organisation listed on the Reverse Vending Machine or the CDS Vic West App. 100% of the money you donate will go to your chosen charity.

The CDS Vic West app can be downloaded here.

E-Vouchers / Print Vouchers

To claim your refund through E-voucher, download the CDS Vic West app here. Sign in or register an account.

When you’re at the kiosk, scan your barcode before you return your containers to get your refund in E-vouchers.

Note: E-Vouchers are not available at sites where the redemption partner is an independent retailer. The redemption partner is listed on the digital screen in the middle of the Reverse Vending Machine kiosk.

Simply return your containers at a Reverse Vending Machine and select the “Voucher” option at the end of your session.

You can redeem your voucher refund at the redemption partner listed at the top of your printed voucher. If the redemption partner is an independent retailer, then the voucher must be redeemed at that location. If the redemption partner is Coles or Woolworths, your voucher can be redeemed state-wide.

The voucher is redeemable for cash or can be used for payment towards your shopping. It is not currently available for online purchases.

E-voucher is only available at Reverse Vending Machines that have Woolworths or Coles as the redemption partner.

If you use your app at an RVM that lists an IGA, Foodworks, or an independent store as the redemption partner, you will need to collect your refund via PayPal or Bank Transfer.

Bank Transfer

You are able to set up your Payout option in the CDS Vic West app to have your refunds transferred directly to a nominated bank account.

Setup and select bank account as your preferred payout option and any pending balance, pending E-vouchers and all future recycling sessions will be paid directly to your bank account – until you amend to another payout option.

Your refund will take one banking day to arrive in your account after recycling. Banking days are generally the same as business days.

You can contact our customer service team on 1800 237 842 for further assistance.

Your refund will take one banking day to arrive in your account. Banking days are generally the same as business days.

We do not collect data such as usernames and passwords used to log into your online banking. The details of your preferred bank account remain in the app so that you don’t have to repeatedly connect your bank account.

To remove your bank account details from your account click the ‘More’ button at the top right of the home screen of your app, select ‘Edit Payout Methods’ and then select ‘Remove’ under your bank account details.

Absolutely! This is an additional payout option, it is not replacing any of the existing payment options within the app. Instead, you can set your payout as either an E-voucher, PayPal or donation.

Please note, E-vouchers are only available at return points that provide a Coles or Woolworths cash voucher.

In the middle of the home screen, you will see “Your active payout” which will either state “PayPal”, “Digital Voucher” or a campaign name.

By clicking on this white box, you will open up a list of all payout methods available. Here you can select to add your bank account to set up direct bank transfers.

To do this, you would need to amend your active payout before the session where you want to make the split. Set the active payout within the app before returning your containers eg. Bank Account.

Scan your barcode, return your containers and click TRANSFER. This will then transfer your refund to your nominated bank account.

Then, if you’d like to donate some of your containers to charity, for example, open the app again, change the active payout to the campaign of your choice and repeat as above: Scan your barcode, return your containers and click TRANSFER.

This will then transfer your refund to the charity/campaign you’re supporting.

Unfortunately, our service provider requires you to have online banking to receive payment directly to your bank account from the app.

If you do not have online banking but would like to get your refunds transferred to your bank account, you can choose to set up online banking or you can link your bank account to a PayPal account and set your active payout as PayPal.

No. This payment type allows the refund to be transferred to a bank account, not to a card.

Charity Donations

It’s easy to donate to a charity, school or community group. Simply return your containers at a Reverse Vending Machine and select the “Donate” option at the end of your session. You will then be given a menu to select which organisation you would like to donate to.

Select your preferred organisation and press the “Confirm” button to donate. Please note 100% of the money you donate will be given to the charity.

Organisations who want to become a donation partner with TOMRA are required to satisfy the eligibility criteria as outlined on the application form.

If your organisation is a school, sporting club, charity, or a not-for-profit community group and you satisfy the eligibility criteria you can apply to become a donation partner by completing the application form found on our Charity and Community page here and returning it with the supporting documentation to donations.vic@tomra.com

Donation partners are selected based on a first come, first serve basis for applications that fulfil the eligibility criteria.

You can find out more on our Charity and Community page.

PayPal

To claim your refund through PayPal, download the Return and Earn app here.

Ensure you register for a PayPal account, if you haven’t already, and then link it to your account via the Payment Settings menu.

When you’re at the kiosk, scan your barcode before you return your containers to get your refund via PayPal.

If you’ve been using the CDS Vic West app and have accrued E-vouchers, you can easily send those through to PayPal.

Simply link your PayPal account and your E-vouchers will automatically get sent through.

To link your PayPal account, go into the “Payment Settings” menu in the App and select the PayPal function.

Unfortunately, once a transaction has hit your PayPal account, your refund is considered to be paid out, and cannot go into an E-voucher.

To avoid accidentally sending money into your PayPal account, go into your Payment settings in the App and choose your preferred method.

You can contact our hotline on 1800 237 842.

Our dedicated team of customer service professionals will work with you to ensure that your refund is recognised.

Container Eligibility

As part of the scheme, you can receive a refund for most aluminium, glass, plastic, steel and liquid paperboard beverage containers between 150ml and 3L.

The container refund scheme aims to reduce the amount of beverage container litter in the environment. Eligible containers are most commonly consumed away from home and make up most container litter in the environment.

Excluded containers are commonly consumed in the home and can still be recycled either through existing kerbside collection or drop-off services. A complete list of eligible containers can be found in the Container Deposit Scheme Regulations.

This includes:

    • Any beverage container less than 150ml or more than 3L
    • Any size or material type of containers for:
      • Undiluted cordial
      • Fruit or vegetable juice concentrate
      • Registered health tonics
      • Plain milk
    • Glass containers of any size for:
      • Wine
      • Pure spirits
    • Containers over 1 litre in size for:
      • Flavoured milk
      • Pure fruit juice
      • Pure vegetable juice
      • Cask water
      • Cask wine
      • Wine sachets of more than 250ml or less than 150ml

Containers must be empty. You don’t have to rinse each container, but it will help you store them cleanly before returning them.

Keep the label on and don’t crush your container, so it can be accepted by a Reverse Vending Machine.

Preferably, lids should be left on beverage containers before taking them to a container refund point, but containers will be accepted either way.

There are several reasons why a container refund point operator may refuse to accept your containers:

    • They are contaminated (i.e. contain sand, dirt, paint, petrol, noxious substances etc.)
    • The container is not recognisable as an eligible container (i.e. crushed beyond recognition or broken in the case of glass).
    • The container is not eligible under the scheme.
    • The container refund point operator has reason to believe the container has been purchased interstate.
    • The container refund point operator has reason to believe the container has already been redeemed or has been deposited from any kerbside recycling operator.
    • If a person refuses to complete a declaration when asked to do so by the container refund point.

Scheme Questions

Victoria’s container deposit scheme, CDS Vic, is set to start in November 2023. The scheme will reward Victorians with a 10-cent refund for every eligible can, carton and bottle they return.

It is part of important work that is transforming Victoria’s waste and recycling system.

CDS Vic will provide shared benefits to the community, environment and economy by delivering:

    • more and better recycling
    • less waste – old containers become new ones
    • less litter – cut by up to half
    • hundreds of new jobs and economic opportunities across Victoria
    • a cleaner, greener state
    1. You purchase a drink.
    2. You return your empty drink container to a refund collection point. With refund collection points across Victoria, you can choose a location that is convenient for you.
    3. You receive a 10-cent refund for every eligible container you return. You can choose to keep the funds or donate to a participating charity, community group, environmental group, educational organisation or sports group.
    4. Your returned container is given a new lease on life. The material is recycled and remanufactured into a new product, saving it from landfill or littering the environment.

Returning your containers

You can return your containers at return points across VIC.

You can find the full list and your nearest return point here.

Containers can be returned at any TOMRA Cleanaway Reverse Vending Machine (RVM) across the Victorian West Zone.

Reverse Vending Machines allow you to return your containers quickly and get your refund right away. Ideal for any number of containers and being able to claim your refund immediately. Simply insert your containers into the chute to start your session.

A Reverse Vending Machine is your high-tech option to return empty eligible containers for recycling. Simply insert your empty containers into the chute at the front of the machine. Containers will be scanned to ensure they are eligible for a refund.

When you’ve finished depositing the containers, the Reverse Vending Machine will issue the refund.

You have the choice of how to receive your refund, with options including a cash voucher, digitally to your bank/PayPal account, or as a donation to a charity, school, sports or community group.

Containers deposited at a container refund point will be sorted by material type and prepared for collection and transportation to a processing centre, where the materials are tightly compacted and prepared for recycling.

Containers are then sold via an online auction platform into domestic and export markets to an approved recycler where the material is recycled into new materials or back into beverage containers.